Privacy policy

Privacy Policy – Control Plug

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://thecontrolplug.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some cookies that are installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • "Cookies"

  • "Log files"

  • "Web beacons", "tags", and "pixels"

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

How Do We Use Your Personal Information?

We use the Order Information to:

  • Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);

  • Communicate with you;

  • Screen orders for potential risk or fraud;

  • Provide you with information or advertising relating to our products or services, when in line with your preferences.

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Legal Bases for Processing (for EU residents)

We process your personal information lawfully, in accordance with Article 6 of the GDPR. Depending on the situation, your data is processed based on:

  • Your consent (e.g., for receiving marketing emails or cookies);

  • The performance of a contract (e.g., when processing your order);

  • Our legal obligations (e.g., for invoicing and record-keeping);

  • Our legitimate interests (e.g., fraud prevention and site improvement).

Data Retention

We retain your personal data for the following durations:

  • Order data: 10 years for accounting and legal compliance;

  • Marketing data: 3 years from the last contact, or until you withdraw consent;

  • Device/log data: up to 24 months depending on its purpose;

  • Inactive accounts: removed after 3 years of inactivity.

Your Rights

If you are a European resident, you have the right to:

  • Access your personal information;

  • Correct, update or delete your information;

  • Withdraw consent at any time (for processing based on consent);

  • Object to the processing of your data;

  • Restrict how your data is used;

  • Receive your data in a portable format.

To exercise your rights, contact us at: contact@thecontrolplug.com

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above:

  • We use Shopify to power our online store.

  • We use Google Analytics to understand how our customers use the Site.

  • We use Stripe / PayPal for secure payment processing.

  • We work with logistics partners (postal services) to fulfill and ship your orders.

International Data Transfers

Your data may be transferred outside the EU, including to Canada and the United States, where our providers (like Shopify and Google) are based. Such transfers are protected using Standard Contractual Clauses approved by the European Commission or transferred to countries with an adequacy decision.

Security Measures

We apply technical and organizational security measures to protect your data, including:

  • SSL encryption during data transfer;

  • Restricted access to personal information;

  • Secure hosting infrastructure.

Despite our efforts, no system is 100% secure. Please contact us if you suspect any misuse of your data.

Cookies

We use cookies to improve your experience and to analyze traffic on our Site. You can accept or decline non-essential cookies through our cookie banner. For more details, please see our [Cookie Policy] or contact us directly.

Complaints

If you believe your data rights are not being respected, you have the right to file a complaint with your local data protection authority. In France, this is the CNIL: https://www.cnil.fr

Changes to this Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.